AWS Connect pricing: every on-demand rate, from the AWS Price List.
Amazon Connect is billed per use with no upfront fee for on-demand rates. Main rates in US East (N. Virginia): $0.01 per Messages (AMB messages serviced); $12.00 per Count (Agents evaluated); $27.00 per Count (Agents forecasted). Prices from the AWS Price List published September 11, 2026.
- $0.01 per Messages: AMB messages serviced
- $12.00 per Count: Agents evaluated
- $27.00 per Count: Agents forecasted
- AWS credits pay for Connect usage. For larger work, a vetted AWS partner can request the funding only partners can file.
IHow much does AWS Connect cost?
On-demand rates in US East (N. Virginia), as AWS lists them in the Price List published September 11, 2026.
Source: AWS Price List file for Amazon Connect (version 20260911124420), read on November 14, 2026. Prices differ by Region and change without notice; check the AWS pricing page before you commit.
| Rate | Price (USD) | Billed |
|---|---|---|
| AMB messages serviced | $0.01 | per Messages |
| Agents evaluated | $12.00 | per Count |
| Agents forecasted | $27.00 | per Count |
| Agents scheduled | $27.00 | per Count |
| Amazon Connect AI Apple Messages for Business | $0.014 | per Messages |
| Amazon Connect AI Apple Messages for Business GR | $0.0202 | per Messages |
| Amazon Connect AI Chat | $0.01 | per Messages |
| Amazon Connect AI Chat GR | $0.0144 | per Messages |
| Amazon Connect AI Chat experiences for data insights | $0.01 | per Message |
| Amazon Connect AI Chat experiences for data insights GR | $0.0144 | per Messages |
| Amazon Connect AI Chat experiences using step-by-step guides | $0.01 | per Messages |
| Amazon Connect AI Chat experiences using step-by-step guides GR | $0.0202 | per Messages |
| Amazon Connect AI Email Message | $0.08 | per Messages |
| Amazon Connect AI Email Message GR | $0.115 | per Messages |
| Amazon Connect AI Outbound Campaigns | $0.045 | per Minute |
| Amazon Connect AI Outbound Campaigns GR | $0.065 | per Minute |
| Amazon Connect AI SMS | $0.014 | per Messages |
| Amazon Connect AI SMS GR | $0.0202 | per Messages |
| Amazon Connect AI Tasks created | $0.07 | per Tasks |
| Amazon Connect AI Tasks created GR | $0.101 | per Tasks |
| Amazon Connect AI Voice Minutes | $0.038 | per Minute |
| Amazon Connect AI Voice Minutes GR | $0.055 | per Minute |
| Amazon Connect AI WhatsApp Business messaging | $0.014 | per Messages |
| Amazon Connect AI WhatsApp Business messaging GR | $0.0202 | per Messages |
| Amazon Connect AI conversational analytics external voice minutes | $0.032 | per Minute |
| Amazon Connect AI conversational analytics external voice minutes GR | $0.046 | per Minutes |
| Amazon Connect Customer Outbound Campaigns Email communication | $0.002 | per Messages |
| Amazon Connect Customer Outbound Campaigns SMS messaging | $0.005 | per Messages |
| Amazon Connect Customer Outbound Campaigns WhatsApp Business messaging | $0.005 | per Messages |
| Amazon Connect Customer Outbound Campaigns custom action or custom channel | $0.005 | per Count |
| Chat messages used | $0.004 | per Messages |
| Conversational analytics external connector days | $100.00 | per Days |
| Conversational analytics external voice minutes | $0.012 | per Minute |
| Conversational analytics external voice minutes GR | $0.0173 | per Minutes |
| Email messages handled | $0.05 | per Messages |
| Email messages handled GR | $0.072 | per Messages |
| End customer minutes used | $0.018 | per Minutes |
| Global Resiliency AMB messages serviced | $0.0144 | per Messages |
| Global Resiliency chat messages used | $0.0058 | per Messages |
| Global Resiliency end customer minutes used | $0.026 | per Minute |
IICan AWS credits pay for Connect?
AWS Activate credits pay for eligible AWS services, and Amazon Connect usage is billed on your AWS invoice like any other service. Activate Founders gives $1,000 to start, up to $5,000; you apply for it yourself. AWS promotional credits do not pay Savings Plans or Reserved Instance upfront fees.
For a larger project on Connect, a vetted AWS partner can request funding only partners can file: MAP for a migration, POC to test something, incremental workload funding for new work. For startups that is usually $50K to $150K. Depends on the workload; AWS approves.
| Funding | Who files it | Amount | When it fits |
|---|---|---|---|
| Migration Acceleration Program (MAP) | Your matched AWS partner | $50K to $150K for startups. Depends on the workload; AWS approves. | You are not on AWS yet and want to migrate. |
| Proof of concept (POC) funding | Your matched AWS partner | $50K to $150K for startups. Depends on the workload; AWS approves. | You want to test something, whether or not you are on AWS today. |
| Incremental workload (IW) funding | Your matched AWS partner | $50K to $150K for startups. Depends on the workload; AWS approves. | You are already on AWS and are launching new work: a new AI feature, a new customer or a new contract. |
| AWS Activate Founders | Founder applies | $1,000 to start, up to $5,000 | Self-funded startups with no investor or accelerator behind them. |
| AWS Activate Portfolio | Founder applies | up to $200,000 | Startups backed by a VC firm, accelerator or angel investor that is an AWS Activate Provider. |
| AWS Credits for AI Startups | Invite only (AWS account manager) | $200,000 or more, by invitation | AI startups ready to scale after Activate Portfolio, invited by AWS. |
Estimate your monthly bill
Enter how much you expect to use in a month. Uses the on-demand rates above (US East (N. Virginia), AWS Price List September 11, 2026). Tiered discounts, free tier allowances and taxes are not included.
Common questions
How much does AWS Connect cost?
Where do these Connect prices come from?
Can I pay for Connect with AWS credits?
Running Connect on AWS, or about to?
A vetted AWS partner checks which AWS funding fits your workload: MAP, POC or incremental workload funding. We reply within 24 hours; your matched partner reaches out within 5 business days.